In the first instance please notify us in writing within 7 days of receiving your item of any issues that you are unhappy with here: firstname.lastname@example.org If an item is not to your satisfaction, it can be returned and refunded taking into account any paid delivery costs.
Products arriving damaged shall not be the responsibility of Ancient Joys. However, you must email us if you are not happy with your purchase.
Incorrect ordering of goods or cancellation is subject to the delivery and return costs paid by the customer.
Once the item has been used or worn we cannot accept the items back and the customer is required to keep the goods.
In the case of agreed refunds: On receipt of these a refund will be made immediately. This can take up to 30 days to show on your statement.QUESTIONS OR INQUIRIES: