Refund & Return Policy
Overview
At Ancient Joys, we want you to be satisfied with your purchase. If for any reason you are not completely happy with your order, you may request a return in accordance with the policy below.
Our return period is 14 days from the date your order is delivered. Unfortunately, we cannot accept returns or issue refunds after this period.
Return Eligibility
To be eligible for a return, your item must:
- Be returned within 14 days of delivery.
- Be unused and in its original condition.
- Be returned in its original packaging whenever possible.
- Include all accessories and original contents.
Because many of our products are handmade by artisans, slight variations in color, texture, size, or finish are natural characteristics and are not considered defects.
Proof of purchase (such as your order confirmation or receipt) is required for all returns.
Non-Returnable Items
We cannot accept returns for:
- Personalized or custom-made products.
- Gift cards (if offered).
- Products marked as non-returnable at the time of purchase.
- Items that have been used, altered, damaged after delivery, or are not returned in their original condition.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number.
- Clear photographs of the product.
- Photographs of the shipping package (if applicable).
After reviewing your request, we will arrange an appropriate solution, which may include a replacement, exchange, or refund.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If your return is approved, your refund will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is the result of our error.
Exchanges
We replace items only when they are damaged, defective, or incorrectly shipped.
If you require an exchange for the same item, please contact our customer support before returning your order.
Return Shipping
Unless the return is due to our error (such as an incorrect or damaged item), customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service for all returns. Ancient Joys cannot be responsible for returned packages that are lost or damaged during transit.
Customs & Import Charges
Customs duties, import taxes, and any fees charged by the destination country are the customer’s responsibility.
These charges are not refundable by Ancient Joys.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact our customer support through the Contact page.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us through our Contact page. We will be happy to assist you.
